What is Business Chat and why should I integrate?

Business Chat will enable you to connect with customers directly from within Messages. By integrating your Freshchat account with Business Chat, you can interact with customers, respond to their questions, resolve issues and complete transactions from your iPhone, iPad, Mac, and Apple Watch through iMessage. 


Business Chat capabilities


Send/Receive Message

Provide a rich user experience to the customer by sending an interactive message.


List Picker

Let the customer choose from a list of items by sending a list picker.


Time Picker

Let the customer schedule an appointment by sending a time picker.


Apple Pay Payment Request

Provide an easy and secure way for customers to buy goods and services through Business Chat using Apple Pay.


Authentication Message

Pass authentication data between your business and the customer's device.


Message Attachments

Receive and send file attachments.


For more details on how to get Business Chat integration for your Freshchat account, contact support@freshchat.com or just ping us using the Freshchat app.