Migrating from Intercom to Freshworks
Overview
How this works
Steps to Migrate
What we will migrate
| Note | If you're an Intercom customer, you should reach out to us us at least two weeks before your Intercom account expires. |
How this works
As a part of the migration from Intercom to Freshworks, we can help you import your contacts (people), and
conversations (chats).
While migrating, people from Intercom will be imported as contacts, and chats will be imported as resolved tickets in Freshdesk. This will help retain context while importing customer details into the system.
You can see how the context is carried into Freshdesk and Freshchat in the screenshots at the end of this post.
Steps to Migrate
Login to your Intercom account.
- Go to Settings > Developers > Developer Hub > Your apps > New app.
- Give permissions for all the items that you wish to migrate. This will generate an access token, which you need to share with us.
What we will migrate
Customer data
Name, Email Address, Phone number, Address, Company
Conversation data
Transcript, Conversation ID, Created time, Last updated time, Conversation status (at the time of migration), Type of user
The chat in Intercom
The imported ticket in Freshdesk
