Migrating from Intercom to Freshworks


  • How this works

  • Steps to Migrate
  • What we will migrate

How this works

As a part of the migration from Intercom to Freshworks, we can help you import your contacts (people), and

conversations (chats).

While migrating, people from Intercom will be imported as contacts, and chats will be imported as resolved tickets in Freshdesk. This will help retain context while importing customer details into the system. 

You can see how the context is carried into Freshdesk and Freshchat in the screenshots at the end of this post.

Steps to Migrate

  1. Login to your Intercom account. 

  2. Go to Settings > Developers > Developer Hub > Your apps > New app.
  3. Give permissions for all the items that you wish to migrate. This will generate an access token, which you need to share with us.

What we will migrate

Customer data

Name, Email Address, Phone number, Address, Company

Conversation data

Transcript, Conversation ID, Created time, Last updated time, Conversation status (at the time of migration), Type of user

The chat in Intercom

The imported ticket in Freshdesk