On which plans are the Freddy Answer Bot and Custom Bot available
Modified on: Fri, 14 Feb, 2020 at 12:41 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
Whether you're a Freshchat customer or Freshdesk customer or both, here are the plan details for Freddy Answer Bot and Custom Bot.
Scenarios | Plans |
If you're only using Freshchat
| You'll get one Custom Bot flow on Garden. Unlimited Freddy Custom Bots and Freddy Answer Bot from Estate |
| If you're using Freshdesk and Freshchat | You should be on Freshdesk Estate and Freshchat Estate plans to use Freddy Answer Bot and Custom Bot |
| If you're only using Freshdesk | You need to be on Freshdesk Estate Omnichannel plan (Estate + Omnichannel add-on bundle) to use both the bots |
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