On which plans are the Answer Bot and Custom Bot available
Modified on: Tue, 12 Nov, 2019 at 8:59 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
Whether you're a Freshchat customer or Freshdesk customer or both, here are the plan details for Answer Bot and Custom Bot.
Scenarios | Plans |
If you're only using Freshchat
| You'll get one Custom Bot flow on Garden. Unlimited Custom Bots and Answer Bot from Estate. |
| If you're using Freshdesk and Freshchat | You should be on Freshdesk Estate and Freshchat Estate plans to use Answer Bot and Custom Bot |
| If you're only using Freshdesk | You need to be on Freshdesk Estate Omnichannel plan (Estate + Omnichannel add-on bundle) to use both the bots |
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