Whether you're a Freshchat customer or Freshdesk customer or both, here are the plan details for Answer Bot and Custom Bot.


Scenarios
Plans

If you're only using Freshchat



You'll get one Custom Bot flow on Garden. Unlimited Custom Bots and Answer Bot from Estate.
If you're using Freshdesk and FreshchatYou should be on Freshdesk Estate and Freshchat Estate plans to use Answer Bot and Custom Bot
If you're only using FreshdeskYou need to be on Freshdesk Estate Omnichannel plan (Estate + Omnichannel add-on bundle) to use both the bots