Whether you're a Freshchat customer or Freshdesk customer or both, here are the plan details for Freddy Answers and Custom Flows.
Scenarios | Plans |
If you're only using Freshchat | You can get Freddy AI as an add-on on Sprout, Blossom, Estate, and Garden plans. Freddy Answers and Custom Flows are available natively as part of Freshchat Forest plan. |
| If you're using Freshdesk and Freshchat | You can get Freddy AI as an add-on, irrespective of which plan you're in on Freshdesk and Freshchat. But Freddy Answers and Custom Flows are available as part of Freshdesk and Freshchat Forest plans natively. |
| If you're only using Freshdesk | You can get Freddy AI as an add-on on Sprout, Blossom, Estate, and Garden plans. Freddy Answers and Custom Flows are available natively as part of Freshdesk Forest plan. |
