Whether you're a Freshchat customer or Freshdesk customer or both, here are the plan details for Freddy Answer Bot and Custom Bot.


Scenarios
Plans

If you're only using Freshchat



You'll get one Custom Bot flow on Garden. Unlimited Freddy Custom Bots and Freddy Answer Bot from Estate
If you're using Freshdesk and FreshchatYou should be on Freshdesk Estate and Freshchat Estate plans to use Freddy Answer Bot and Custom Bot
If you're only using FreshdeskYou need to be on Freshdesk Estate Omnichannel plan (Estate + Omnichannel add-on bundle) to use both the bots