Whether you're a Freshchat customer or Freshdesk customer or both, here are the plan details for Freddy Answer Bot and Custom Bot.


Scenarios
Plans

If you're only using Freshchat



You can get Freddy AI as an add-on on Sprout, Blossom, Estate, and Garden plans. Freddy Answer and Custom Bots are available natively as part of Freshchat Forest plan.
If you're using Freshdesk and FreshchatYou can get Freddy AI as an add-on, irrespective of which plan you're in on Freshdesk and Freshchat. But Freddy Answer and Custom Bots are available as part of Freshdesk and Freshchat Forest plans natively.
If you're only using FreshdeskYou can get Freddy AI as an add-on on Sprout, Blossom, Estate, and Garden plans. Freddy Answer and Custom Bots are available natively as part of Freshdesk Forest plan.