Freshdesk Integration

Freshchat - Freshdesk Integration
The Freshchat-Freshdesk integration brings your support and messaging workflows together and helps your customer engagement teams in the following ways:  ...
Fri, 2 Nov, 2018 at 12:17 PM
Setting up Freshchat - Freshdesk Integration
Important update:  Freshdesk - Freshchat integration is available in Freshchat from Sprout plan and on Freshdesk from Blossom plan. On the Freshchat si...
Tue, 26 Mar, 2019 at 3:52 PM
Difference between Freshdesk LiveChat and Freshchat
While the inbuilt live chat within Freshdesk is focused on support use-cases, Freshchat solves both Sales and Support requirements. You could use Campaigns ...
Mon, 17 Sep, 2018 at 10:55 AM
Import Freshdesk FAQs into Freshchat
If you have a Freshdesk account, chances are that you you want to repurpose the Frequently asked questions (FAQs) on Freshdesk on your Freshchat account.  ...
Tue, 26 Mar, 2019 at 3:53 PM
Converting a Freshchat conversation into a Freshdesk ticket
When you click Resolve and Create Ticket in Freshdesk, a pop-up box appears. The ticket fields are auto populated based on your configuration.  Y...
Fri, 8 Mar, 2019 at 1:36 PM
Live chat deprecation
Freshchat is a feature rich upgrade to the existing live chat channel on Freshdesk. Given the convenient and productive experience customers and agents are ...
Mon, 8 Oct, 2018 at 5:38 PM
Livechat to Freshchat migration for Freshdesk customers
Terms and Conditions If you are a Freshdesk customer actively using Livechat with subscription to Garden plan or above, migrating from Livechat to Fresh...
Fri, 9 Nov, 2018 at 5:53 PM
Freshdesk mobile intergation
To integrate Freshdesk with Freshchat, refer to this article. Note:  The integration can be enabled only through web and not through the Freshchat mobi...
Fri, 5 Apr, 2019 at 12:05 PM
Freshdesk Ticket Creation Debugging
If you are unable to convert a Freshchat conversation into a Freshdesk ticket, it could be due to one of the following reasons: The Agent's role h...
Wed, 15 May, 2019 at 3:13 PM