Freshdesk Integration

Freshchat - Freshdesk Integration
The Freshchat-Freshdesk integration brings your support and messaging workflows together and helps your customer engagement teams in the following ways:  ...
Fri, 2 Nov, 2018 at 12:17 PM
Setting up Freshchat - Freshdesk Integration
STEP 1: To set up the Freshchat - Freshdesk integration, Login to your Freshchat account. Go to Settings. Select Integrations. Select Freshdesk. ...
Tue, 23 Oct, 2018 at 5:23 PM
Difference between Freshdesk LiveChat and Freshchat
While the inbuilt live chat within Freshdesk is focused on support use-cases, Freshchat solves both Sales and Support requirements. You could use Campaigns ...
Mon, 17 Sep, 2018 at 10:55 AM
Import Freshdesk FAQs into Freshchat
If you have a Freshdesk account, chances are that you you want to repurpose the Frequently asked questions (FAQs) on Freshdesk on your Freshchat account.  ...
Mon, 5 Nov, 2018 at 3:22 PM
Converting a Freshchat conversation into a Freshdesk ticket
When you click Resolve and Create Ticket in Freshdesk, a pop-up box appears. The ticket fields are auto populated based on your configuration.  Y...
Mon, 17 Sep, 2018 at 10:55 AM
Live chat deprecation
Freshchat is a feature rich upgrade to the existing live chat channel on Freshdesk. Given the convenient and productive experience customers and agents are ...
Mon, 8 Oct, 2018 at 5:38 PM
Livechat to Freshchat migration for Freshdesk customers
Terms and Conditions If you are a Freshdesk customer actively using Livechat with subscription to Garden plan or above, migrating from Livechat to Fresh...
Fri, 9 Nov, 2018 at 5:53 PM