Freshdesk Integration

Freshchat - Freshdesk Integration
The Freshchat-Freshdesk integration brings your support and messaging workflows together and helps your customer engagement teams in the following ways:  ...
Mon, 17 Sep, 2018 at 10:55 AM
Setting up Freshchat - Freshdesk Integration
To set up the Freshchat - Freshdesk integration, Login to your Freshchat account. Go to Settings. Select Integrations. Select Freshdesk. 5....
Mon, 17 Sep, 2018 at 10:55 AM
Difference between Freshdesk LiveChat and Freshchat
While the inbuilt live chat within Freshdesk is focused on support use-cases, Freshchat solves both Sales and Support requirements. You could use Campaigns ...
Mon, 17 Sep, 2018 at 10:55 AM
Import Freshdesk FAQs into Freshchat
If you have a Freshdesk account, chances are that you you want to repurpose the Frequently asked questions (FAQs) on Freshdesk on your Freshchat account.  ...
Mon, 17 Sep, 2018 at 10:55 AM
Converting a Freshchat conversation into a Freshdesk ticket
When you click Resolve and Create Ticket in Freshdesk, a pop-up box appears. The ticket fields are auto populated based on your configuration.  Y...
Mon, 17 Sep, 2018 at 10:55 AM
Live chat deprecation
Freshchat is a feature rich upgrade to the existing live chat channel on Freshdesk. Given the convenient and productive experience customers and agents are ...
Fri, 21 Sep, 2018 at 2:27 PM
Livechat to Freshchat migration for Freshdesk customers
Terms and Conditions If you are a Freshdesk customer with subscription to Garden plan or above, migrating from Livechat to Freshchat, you will be eligib...
Thu, 13 Sep, 2018 at 10:28 PM