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Account Settings

How do I access Account Settings?
You need to be the account OWNER (the account that was used to sign up for Freshchat) in order to see the Account Settings under Settings (SETUP) here. ...
Tue, 10 Oct, 2017 at 5:16 PM
What are Account Settings?
Account Settings allow you to control app-level changes like your Site/App name, preferred domain to use in push permissions, uploading a profile image for...
Tue, 10 Oct, 2017 at 5:16 PM
How do I change the member name and image that appears with the welcome message?
You can set your App Name and Profile Image from the Account Settings page.  This is accessible from: Settings->Account Settings (under SETUP)...
Tue, 10 Oct, 2017 at 6:53 PM
What is the preferred domain name used for?
The domain name is used for changing the URL which is used when asking end users for permission to send them push notifications to notify them of chat respo...
Tue, 10 Oct, 2017 at 6:53 PM
How do I change the domain name that appears in prompt asking for permissions to send push notifications?
From the account owner id (account used to sign up for Freshchat), visit Settings-> Account Settings (in the SETUP section) here. Now change the Pref...
Tue, 10 Oct, 2017 at 6:56 PM
Is it possible to interact from within our backend dashboard ? I mean my agents are not logging into Freshchat, and they would just like to chat from the CRM dashboard.
We have a workaround for your request where we will soon have a portable agent widget (for integrating the Freshchat experience with other CRM's). Howe...
Wed, 21 Feb, 2018 at 7:22 PM
I have GCM project but Freshchat allows only FCM key, Do I have to create a new FCM project?
Google project should be imported into Firebase.You can use the new firebase server key and still retain you old server / client implementations
Wed, 21 Feb, 2018 at 7:23 PM
How can I integrate Freshchat with WHMCS?
Freshchat works on WHMCS. It is quite easy and basic. All you need to do is use FTP or open the 'header.tpl' file on the WHMCS directory then navi...
Wed, 21 Feb, 2018 at 7:29 PM
How do I delete my Freshchat account ?
To delete your Freshchat account, send an email requesting termination from your official email address (account admin). Account deletion requests are typic...
Thu, 8 Mar, 2018 at 6:29 PM
How is the 'Typically responds in' time generated?
You can configure the 'Typically responds in' time for your website to set realistic expectations with your customers and website visitors.  ...
Mon, 23 Apr, 2018 at 12:11 PM