Understanding Groups
You can organise your team members into groups like "Sales", "Support", "Product Managers", etc. Instead of assigning conversa...
Thu, 26 Apr, 2018 at 3:20 PM
Creating, Editing and Deleting Groups
Creating a Group To create a group, Go to Settings. Click Groups. Click Add Group. A pop-up box appears. Enter Group Name and Desc...
Tue, 17 Apr, 2018 at 3:32 PM
Using Groups to Route Conversations
Groups can be used to route conversations to team members either manually or automatically. Automated Group Mapping If you have enabled Message Channe...
Wed, 9 May, 2018 at 2:00 PM