Freshchat Logo freshchat


Creating, Editing and Deleting Groups
You can organize your team members into Groups. Groups are used to handle routing conversations to the right team members by assigning conversations to a gr...
Sat, 16 Sep, 2017 at 7:10 PM
How are Groups used?
Groups can be used to route conversations to a set of team members in a manual or automated manner. Automated Group Mapping: Message Channel settings a...
Sat, 16 Sep, 2017 at 7:11 PM