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Canned Responses

Setting up Canned Responses
Team members are on a typing spree when they are answering a large number of leads or customers, and typing the same thing over and over may reduce their pr...
Sat, 16 Sep, 2017 at 7:43 PM
Can team members set up their own canned responses?
At present, Freshchat allows only admins to configure canned responses for the teams. There are no team member specific canned responses. We do plan to a...
Sat, 16 Sep, 2017 at 7:43 PM