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Assignment Rules

Understanding Assignment Rules
Assignment Rules let you auto-assign conversations to team members based on predefined rules, filters and keywords. Assignment rules are order-based and tak...
Thu, 19 Apr, 2018 at 11:48 AM
Setting up Assignment Rules
It is a simple If-Then workflow. You specify your conditions under the If block and the action (target agent/group for assignment) in the Then block. To...
Thu, 19 Apr, 2018 at 11:42 AM