Freshchat Logo freshchat

Assignment Rules

What is an Assignment Rule?
An assignment rule auto assigns the incoming messages to the right agent/team based on predefined conditions, events or keywords.
Sat, 16 Sep, 2017 at 7:51 PM
How does it help me?
A typical sales or support team will have different groups handling different customers based on some criteria. You could have different sales groups to han...
Sat, 16 Sep, 2017 at 3:15 AM
How do I add an Assignment Rule?
To add a new assignment rule, go to Settings -> Assignment Rules. Click on the “Add New Rule” and you should see a popup from the right.  ‘ It...
Sat, 16 Sep, 2017 at 7:51 PM