Pricing FAQs

Livechat to Freshchat migration for Freshdesk customers
Terms and Conditions If you are a Freshdesk customer with subscription to Garden plan or above, migrating from Livechat to Freshchat, you will be eligib...
Mon, 4 Jun, 2018 at 7:14 PM
What is active member pricing?
With Freshchat, there is no seats based pricing. You only have to pay for the number of active members on your team. An active member is someone who has had...
Wed, 7 Feb, 2018 at 5:38 PM
How do active team members affect billing?
Freshchat automatically detects when team members become active. At the beginning of every month, you will be charged for the number of team members that we...
Sun, 17 Sep, 2017 at 4:12 PM
How do inactive team members affect billing?
Freshchat automatically detects when team members become inactive. When a team member becomes inactive(and if that member was charged against at the beginni...
Mon, 18 Sep, 2017 at 4:38 PM
How do credits work?
Credits have no currency or exchange value, are non-transferable and non-refundable, and will expire following the termination of your paid services plan wi...
Mon, 18 Sep, 2017 at 4:39 PM
What if I don't want to pay by card?
We have an offline payment mode available. To avail that, your account must meet the following criteria: Be a paid plan Be annually billed Must...
Sun, 17 Sep, 2017 at 4:14 PM
Upgrading or Downgrading my plan
The plan you choose for your account doesn’t always have to be permanent. If you need deeper with other products integrations or access to features not in y...
Mon, 18 Sep, 2017 at 4:37 PM
What to be aware of when downgrading my plan?
Keep in mind that when you downgrade to a lower plan, features and data limits available in higher plans will become unavailable. Specifically, here is what...
Thu, 3 May, 2018 at 5:50 PM
What is MUV and how is it tracked?
MUV stands for Monthly Unique Visitor. A monthly unique visitor is an individual user who accesses your site within 30-day window. The unique visitors is de...
Mon, 18 Sep, 2017 at 4:47 PM
How does MUV affect billing?
On the Sprout plan, there is a hard limit of 10,000 MUV. On Blossom, Garden and Estate, your account will not be charged anything for upto 200K MUV. Once yo...
Mon, 18 Sep, 2017 at 6:03 PM