Pricing FAQs

How do credits work?
Consider this, you add agents and delete them within your billing cycle. But you will be billed for the entire set of agents (including the deleted agents) ...
Tue, 19 Mar, 2019 at 11:45 AM
What if I don't want to pay by card?
You can pay through Paypal. We also have an offline payment mode available. To avail that, your account must meet the following criteria: Be a paid plan...
Thu, 20 Dec, 2018 at 11:18 AM
Upgrade or Downgrade plan
The plan you choose for your account doesn’t always have to be permanent. If you need deeper with other products integrations or access to features not in y...
Thu, 13 Sep, 2018 at 10:30 PM
What to be aware of when downgrading my plan?
Keep in mind that when you downgrade to a lower plan, features and data limits available in higher plans will become unavailable. Specifically, here is what...
Thu, 13 Sep, 2018 at 10:30 PM
What is MUV and how is it tracked?
MUV stands for Monthly Unique Visitor. A monthly unique visitor is an individual user who visits/accesses your website within a period of 30-days. They coul...
Tue, 19 Mar, 2019 at 11:42 AM
How does MUV affect billing?
MUV stands for Monthly Unique Visitor. A monthly unique visitor is an individual user who accesses your site within 30-day window. The unique visitors is de...
Mon, 18 Mar, 2019 at 5:26 PM
How to change card and payment information?
The account administrator can change card and payment information anytime by going to Settings -> Billing -> Update Card.
Thu, 13 Sep, 2018 at 10:31 PM
What does 30-day chat history mean?
On the Sprout plan, your chat history is available only for thirty days. This means you can access conversations that have taken place in the last 30days. I...
Thu, 13 Sep, 2018 at 10:32 PM