IntelliAssign

Understanding IntelliAssign
With IntelliAssign, you can avoid the hassle of having to manually assign conversations to your team! IntelliAssign lets you auto-assign conversations t...
Mon, 2 Apr, 2018 at 12:07 PM
Working with IntelliAssign
What is IntelliAssign and how does it work? With IntelliAssign, you can avoid the hassle of having to manually assign conversations to your team! In...
Mon, 14 May, 2018 at 5:21 PM
Adding Skill Levels
Skill Level lets you selectively override the overall IntelliAssign conversation limit settings. If you want to have higher active conversation limit for yo...
Thu, 3 May, 2018 at 11:48 AM
Group Settings
Apart from auto-assigning conversations to individuals within a group, IntelliAssign also lets you distribute conversations evenly across groups.  If yo...
Tue, 19 Jun, 2018 at 4:07 PM