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How does IntelliAssign work?
IntelliAssign accounts for the number of “active conversations” each active agent has been assigned and is currently handling, rather than just the total co...
Mon, 12 Feb, 2018 at 9:17 AM
How do I set up InteliAssign?
To set up IntelliAssign, go to Settings --> Select IntelliAssign Set the caps for each setting: Select the maximum time cap for an agen...
Sat, 16 Sep, 2017 at 3:33 AM
What are Skill Levels on IntelliAssign?
Skill level allows you to selectively override the overall IntelliAssign settings  ‘Active conversations per member’ for your new or expert agents. It allow...
Sat, 16 Sep, 2017 at 3:48 AM
How do I add Skill levels?
By default, there are three levels Beginner, Intermediate, and Expert. As a simple step one can edit any of the default levels and add agent(s). Turning tog...
Sat, 16 Sep, 2017 at 3:51 AM
What are the different Group Settings on IntelliAssign?
If agent groups already created it will appear in the group settings. If not, you will see a link create agent groups to use IntelliAssign. Choose the...
Sat, 16 Sep, 2017 at 3:54 AM