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What is the difference between Triggered messages and In-app campaigns?
You will see a new window which shows two options - Triggered messages and In-app campaigns Triggered Messages: These are used to reach out to people who...
Thu, 28 Sep, 2017 at 3:18 PM
How do I create Triggered messages?
Triggered messages are sent based on user activity on your site.  Choose Campaigns and hit Create Campaign Select Triggered messages Gi...
Thu, 28 Sep, 2017 at 3:49 PM
How do I create In-app campaigns?
Open campaigns and hit Create Campaign Choose In-app Campaigns Give a name to your In-app campaign and create conditions for the segment you wa...
Thu, 28 Sep, 2017 at 3:15 PM
What metrics can I use to measure how my campaigns perform?
Under Campaigns, you can track the sent, seen, and reply rates which get displayed adjacent to the campaign name. Sent = Number of people who have met t...
Tue, 13 Mar, 2018 at 6:09 PM
How can I create a custom event or user property for better targeting on my campaigns?
Freshchat allows you to track events and set user properties and use them to target visitors and customers better.  You can use events and properties to set...
Tue, 13 Mar, 2018 at 6:27 PM