Bots

What are Bots and how to set up Bots?
Overview What are Bots? How to setup a Bot? How to add custom Bot questions? How to view current Bot conversations? What are some best practices to con...
Mon, 3 Sep, 2018 at 2:42 PM
Configuring Bots - Best practices
Three things to keep in mind while configuring bots: Don’t ask too many questions through the bot - it will put off your users resulting in a drop-off. ...
Tue, 4 Sep, 2018 at 11:01 AM
Bots, Campaigns, and Welcome Messages
Campaigns are triggered based on user context. When a campaign message is delivered to a user, the user may or may not respond to the campaign message. A bo...
Mon, 3 Sep, 2018 at 6:28 PM
When does the bot conversation time-out?
You cannot respond to or interrupt a bot conversation till it moves to a team member – either at the end of the conversation or after the bot engagement tim...
Mon, 3 Sep, 2018 at 6:28 PM
Bot Triggers Offline Flow while Team Members are Online
The bot uses the following logic to determine if team members are online or offline: If business hours are enabled, the bot strictly follows the business...
Mon, 3 Sep, 2018 at 6:28 PM
How do I prevent the bot from triggering for a user who is already a customer?
The bot interaction kicks off only when a user is unidentified. If you have set any of the following user properties on the widget - email, phone, and exter...
Mon, 3 Sep, 2018 at 6:28 PM
Can I integrate the bot with my Freshsales CRM?
The Freshchat bot can be integrated completely into the Freshsales CRM. You can opt for every lead collected to be automatically synchronized with the CRM a...
Mon, 3 Sep, 2018 at 6:29 PM
What if I need more customizations for the bot?
Our bot is currently in its early days and will continue to evolve and offer more customizations.  Please ping us using the Freshchat app or reach out t...
Mon, 3 Sep, 2018 at 6:29 PM
Pre-chat Form
With pre-chat forms, you can collect information from your visitors even before the chat begins.  You can also use Bots to collect information instead o...
Wed, 17 Oct, 2018 at 5:06 PM