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Bots

Working with Bots
Bots help you spare your visitors and customers the trouble of manually filling pre-chat forms and reduce chat drop-off rates. They can help your team focus...
Wed, 16 May, 2018 at 4:56 PM
Bots, Campaigns, and Welcome Messages
Campaigns are triggered based on user context. When a campaign message is delivered to a user, the user may or may not respond to the campaign message. A bo...
Thu, 19 Apr, 2018 at 12:18 PM
Setting up a Bot
Configuring a bot is easy.  To set up a bot, Go to Settings. Click Bots. Use the Enabled/Disabled toggle to turn on/turn off the bot interactio...
Thu, 19 Apr, 2018 at 12:24 PM
Viewing Bot Conversations
You can access conversations currently assigned to bots by selecting Bot Conversations from the drop-down in the Inbox view. Note: You cannot respond ...
Thu, 19 Apr, 2018 at 12:25 PM
Configuring Bots - Best practices
Three things to keep in mind while configuring bots: Don’t ask too many questions through the bot - it will put off your users resulting in a drop-off. ...
Thu, 19 Apr, 2018 at 12:26 PM
Bot Triggers Offline Flow while Team Members are Online
The bot uses the following logic to determine if team members are online or offline: If business hours are enabled, the bot strictly follows the business...
Thu, 19 Apr, 2018 at 12:27 PM
When does the bot conversation time-out?
You cannot respond to or interrupt a bot conversation till it moves to a team member – either at the end of the conversation or after the bot engagement tim...
Thu, 19 Apr, 2018 at 12:34 PM
How do I prevent the bot from triggering for a user who is already a customer?
The bot interaction kicks off only when a user is unidentified. If you have set any of the following user properties on the widget - email, phone, and exter...
Thu, 19 Apr, 2018 at 12:38 PM
Can I integrate the bot with my Freshsales CRM?
The Freshchat bot can be integrated completely into the Freshsales CRM. You can opt for every lead collected to be automatically synchronized with the CRM a...
Wed, 9 May, 2018 at 2:03 PM
What if I need more customizations for the bot?
Our bot is currently in its early days and will continue to evolve and offer more customizations.  Please ping us using the Freshchat app or reach out t...
Thu, 19 Apr, 2018 at 12:36 PM