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Where and how can FAQs be used?
The FAQs can be used in two ways: First is the straightforward way of users going to the FAQs section of the mobile SDK and web messenger to find solutio...
Thu, 5 Oct, 2017 at 7:31 PM
What is an FAQ Category and how do I create one?
An FAQ category is like a folder in which you can organize FAQs that are related or share some context. Categories make it easier for users to find the FAQ ...
Thu, 5 Oct, 2017 at 7:10 PM
How do I create an FAQ?
One of the most important aspects of great customer experience is the kind of self-help you are capable of providing. Creating rich FAQs with content such a...
Thu, 5 Oct, 2017 at 7:14 PM
What are FAQ Tags? How do I use them?
Each FAQ can be tagged to a set of keywords. Tags can be used to filter FAQs and directly launch a specific FAQ or a list of FAQs. For example, 'login&...
Wed, 11 Oct, 2017 at 11:32 AM
Can I use Freshchat only for FAQs?
Yes, you can use Freshchat only for FAQs.
Mon, 18 Sep, 2017 at 5:28 AM
Can I send an FAQ over messaging to the user?
Yes, you can send an FAQ over messaging to the user
Mon, 18 Sep, 2017 at 5:29 AM
Can I leave an FAQ as a draft?
Yes, you can leave an FAQ as a draft.
Mon, 18 Sep, 2017 at 5:30 AM
Can I go back to an older version of FAQs?
No, we don’t maintain a version history at our end. You can save an FAQ as a draft or publish it. We just maintain one copy in our system.
Mon, 18 Sep, 2017 at 5:31 AM
How do I undo changes made to my FAQ content?
You cannot undo the changes made once you have saved your article changes. This is because we do not maintain version history in our system. However, you ca...
Fri, 6 Oct, 2017 at 12:55 PM
Can I sync FAQs from Freshdesk? If so, how do I export them into Freshchat?
To sync FAQs from Freshdesk, you should first be integrated with Freshdesk. To integrate with Freshdesk, read this guide. Once integrated, click on ‘Edit...
Fri, 6 Oct, 2017 at 1:32 PM