The FAQs can be used in two ways: First is the straightforward way of users going to the FAQs section of the mobile SDK and web messenger to find solutio...
Thu, 5 Oct, 2017 at 7:31 PM
An FAQ category is like a folder in which you can organize FAQs that are related or share some context. Categories make it easier for users to find the FAQ ...
Thu, 5 Oct, 2017 at 7:10 PM
One of the most important aspects of great customer experience is the kind of self-help you are capable of providing. Creating rich FAQs with content such a...
Thu, 5 Oct, 2017 at 7:14 PM
Each FAQ can be tagged to a set of keywords. Tags can be used to filter FAQs and directly launch a specific FAQ or a list of FAQs. For example, 'login&...
Wed, 11 Oct, 2017 at 11:32 AM
Yes, you can use Freshchat only for FAQs.
Mon, 18 Sep, 2017 at 5:28 AM
Yes, you can send an FAQ over messaging to the user
Mon, 18 Sep, 2017 at 5:29 AM
Yes, you can leave an FAQ as a draft.
Mon, 18 Sep, 2017 at 5:30 AM
No, we don’t maintain a version history at our end. You can save an FAQ as a draft or publish it. We just maintain one copy in our system.
Mon, 18 Sep, 2017 at 5:31 AM
You cannot undo the changes made once you have saved your article changes. This is because we do not maintain version history in our system. However, you ca...
Fri, 6 Oct, 2017 at 12:55 PM
To sync FAQs from Freshdesk, you should first be integrated with Freshdesk. To integrate with Freshdesk, read this guide. Once integrated, click on ‘Edit...
Fri, 6 Oct, 2017 at 1:32 PM