Dashboard

What is Dashboard and how does it work?
The Dashboard gives a real-time overview of all the current activities in your account. You can access the Dashboard only if you are an Admin or a Superviso...
Mon, 10 Sep, 2018 at 5:52 PM
App View
Here you can view overall data or filter by group and view information about a particular group of team members. Team Members This widget displays...
Wed, 10 Oct, 2018 at 7:35 PM
Team Members View
In this tab, you can view data for each team member and also filter by a particular group. The team members, conversations, and speed of response w...
Mon, 10 Sep, 2018 at 5:50 PM
How are the 90th percentile, median, and average values different from each other? What information do they give?
To measure performance, we tend to rely on central values like averages and median to give us a rough idea of how the performance would be in a normal scena...
Mon, 10 Sep, 2018 at 5:53 PM
Can I track the volume of tickets associated with various labels?
Yes, you can track the number of conversations that were resolved with various labels over the current day. As labels can be used to denote various operatio...
Mon, 10 Sep, 2018 at 5:58 PM
What does full access to Dashboard mean?
The Dashboard gives a real-time overview of all the current activities in your account. It is customised according to your Freshchat plan and provides a vis...
Mon, 10 Sep, 2018 at 5:59 PM
Where can I find the volume of conversations initiated?
On the Dashboard, you will be able to view the number of incoming conversations on a given day. You can also see hourly comparisons for: Incoming convers...
Mon, 10 Sep, 2018 at 5:59 PM