Conversations

Inbox View
Inbox consists of three parts: conversation list, the selected conversation, and the context for the selected conversation.  In the Inbox View, you...
Wed, 27 Feb, 2019 at 3:39 PM
Creating Custom Views
You can create Custom Views to keep a tab on conversations across different channels, groups or those assigned to different team members. For example, y...
Tue, 4 Sep, 2018 at 12:35 PM
How can I view all the open conversations on Freshchat?
To view all unresolved conversations on your account (both assigned and unassigned), you could create a new custom view by clicking on Add Custom View at th...
Mon, 3 Sep, 2018 at 9:49 PM
Conversation
The conversation window is the middle pane where you can see the incoming messages in a conversation and conversation history. In the conversations...
Tue, 4 Sep, 2018 at 12:40 PM
Priority Inbox
Priority Inbox helps you sort messages by First Response Due, Response Due and No Response Due. This sorts conversations in the order of priority and helps ...
Wed, 27 Feb, 2019 at 3:52 PM
Canned Responses
Overview What are Canned Responses? How to setup Canned Responses? How to edit or delete a Canned Response? Can team members set up Canned Responses? ...
Mon, 3 Dec, 2018 at 4:26 PM
Private Notes
While working on a conversation, you might have to make personal notes or loop in your colleagues in a conversation. For example, in case of any technical i...
Wed, 5 Sep, 2018 at 10:27 AM
Add FAQs to replies
When you have content on specific topics added as an FAQ articles in your Freshchat account, you can directly share it with your customers in a conversation...
Thu, 31 Jan, 2019 at 5:06 PM
Assigning Conversation to a Group/Team Member
Collaboration You can collaborate with other team members on a conversation and add private notes to keep other team members in the loop. To ...
Mon, 3 Sep, 2018 at 9:54 PM
Resolving a Conversation
Overview How to resolve a conversation? How to reopen a conversation? How to resolve multiple conversations at once? How to resolve a conversation? ...
Mon, 3 Sep, 2018 at 9:39 PM