Conversations

Inbox View
Inbox consists of three parts: conversation list, the selected conversation, and the context for the selected conversation.  In the Inbox View, you...
Wed, 25 Apr, 2018 at 12:28 PM
Creating Custom Views
You, as a team member, can also create Custom Views to keep a tab on conversations across different channels, groups or those assigned to different team mem...
Wed, 25 Apr, 2018 at 12:29 PM
Priority Inbox
Priority Inbox helps you sort messages by First Response Due, Response Due and No Response Due. This enables your team to focus on conversations that actual...
Tue, 31 Jul, 2018 at 2:03 PM
Conversation
The conversation window is the middle pane where you can see the incoming messages in a conversation and conversation history. In the conversations...
Wed, 25 Apr, 2018 at 12:33 PM
Resolving a Conversation
To resolve a conversation, Click Resolve Once you resolve a conversation, it’ll be visible in the Resolved conversations view. You ca...
Wed, 25 Apr, 2018 at 12:30 PM
Resolving a Conversation and Creating Ticket
You can convert Freshchat conversations into support tickets on Freshdesk and Freshservice. You can also share FAQs from Freshdesk in your conversations. ...
Tue, 26 Jun, 2018 at 11:03 AM
Assigning Conversation to a Group/Team Member
Collaboration You can collaborate with other team members on a conversation and add private notes to keep other team members in the loop. To do so, ...
Wed, 25 Apr, 2018 at 12:24 PM
Context
The context pane gives information about the user. It is divided into different sections.  User Info section displays the username, email id, pho...
Wed, 25 Apr, 2018 at 12:26 PM
Can I view all the open conversations on Freshchat?
To view all unresolved conversations on your account (both assigned and unassigned), you could create a new custom view by clicking on Add Custom View at the...
Tue, 6 Mar, 2018 at 5:23 PM
How do I create a custom conversation view?
When you click on the name of the view that you are currently in, the Views list opens up. On the bottom of this list, there’s ‘Add Custom View’. You can no...
Tue, 6 Mar, 2018 at 5:30 PM