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What are the default conversation views on Freshchat?
      New - Conversations which are not assigned to any specific team member. Assigned to me - Unresolved conversations that are assigned to you. All...
Tue, 6 Mar, 2018 at 5:23 PM
Can I view all the open conversations on Freshchat?
To view all unresolved conversations on your account (both assigned and unassigned), you could create a new custom view by clicking on Add Custom View at the...
Tue, 6 Mar, 2018 at 5:23 PM
How do I create a custom conversation view?
When you click on the name of the view that you are currently in, the Views list opens up. On the bottom of this list, there’s ‘Add Custom View’. You can no...
Tue, 6 Mar, 2018 at 5:30 PM
Is it possible to add hyperlinks to my replies?
When you respond to your customer, many a times you would have to direct them to a webpage. To send the URL of this webpage as a hyperlink, you could select ...
Tue, 6 Mar, 2018 at 6:39 PM
How can I add an internal message that is not be visible to the customer?
While working on a conversations, you might have to make personal notes or communicate with your colleagues. In such cases, you could make use of the Private...
Tue, 6 Mar, 2018 at 6:40 PM
How do I add FAQs to my replies?
When you have content on a specific topic added as an FAQ to your account, you could directly share it with your customers in a conversation. You could make...
Tue, 6 Mar, 2018 at 6:46 PM