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Understanding Reports
With Reports, you can monitor your team’s performance and boost productivity. You can view past data, pull out reports according to your requirement, and...
Mon, 16 Apr, 2018 at 3:32 PM
Helpdesk Performance Report
It gives you insights on chat support in terms of productivity, chat volume, and overall performance. In helpdesk performance, you can filter data using...
Thu, 3 May, 2018 at 3:00 PM
Team Performance Report
In Team Performance, you can monitor the overall performance of your team in terms of productivity and customer satisfaction (CSAT) metrics. You can fil...
Thu, 3 May, 2018 at 3:00 PM
Customer Satisfaction Report
In Customer Satisfaction, you can see the CSAT ratings as a pie-chart. You can also see the average CSAT ratings, total number of conversations, satisfactor...
Thu, 3 May, 2018 at 3:00 PM
Label Reports
Label Reports provide a way to track resolution labels across conversations. This report will be visible only if you have added labels and used them to tag ...
Thu, 3 May, 2018 at 5:58 PM