Conversations

Inbox View
Inbox consists of three parts: conversation list, the selected conversation, and the context for the selected conversation.  In the Inbox View, you...
Tue, 4 Sep, 2018 at 12:34 PM
Creating Custom Views
You can create Custom Views to keep a tab on conversations across different channels, groups or those assigned to different team members. For example, y...
Tue, 4 Sep, 2018 at 12:36 PM
Priority Inbox
Priority Inbox helps you sort messages by First Response Due, Response Due and No Response Due. This enables your team to focus on conversations that actual...
Wed, 5 Sep, 2018 at 10:22 AM
Conversation
The conversation window is the middle pane where you can see the incoming messages in a conversation and conversation history. In the conversations...
Tue, 4 Sep, 2018 at 12:40 PM
Private Notes
While working on a conversation, you might have to make personal notes or loop in your colleagues in a conversation. For example, in case of any technical i...
Wed, 5 Sep, 2018 at 10:28 AM
Assigning Conversation to a Group/Team Member
Collaboration You can collaborate with other team members on a conversation and add private notes to keep other team members in the loop. To do...
Wed, 5 Sep, 2018 at 10:59 AM
Resolving a Conversation
Overview How to resolve a conversation? How to reopen a conversation? How to resolve multiple conversations at once? How to resolve a conversation? ...
Wed, 5 Sep, 2018 at 11:03 AM
Resolving a Conversation and A Creating Ticket
You can convert Freshchat conversations into support tickets on Freshdesk and Freshservice. You can also share FAQs from Freshdesk in your conversations. ...
Wed, 5 Sep, 2018 at 11:04 AM
Context
The context pane gives information about the user. It is divided into different sections.  User Info section displays the username, email id, pho...
Wed, 5 Sep, 2018 at 11:05 AM
How can I view all the open conversations on Freshchat?
To view all unresolved conversations on your account (both assigned and unassigned), you could create a new custom view by clicking on Add Custom View at th...
Tue, 4 Sep, 2018 at 12:39 PM