You can learn about your website visitors and customers by recording events (e.g. page visited, report downloaded, FAQ read) and user properties. You could ...

In the People tab, you can find user profiles of contacts who have initiated a chat with you earlier. By clicking on their profile, you can access details su...

If there is any additional user data you want to track, you can do so by adding a custom user property.  To do so, Click View Profile or the user name...

Message a Single User  To message a user,  Click Send a Message. The Message pop-up box appears. Choose a Channel for message delivery. ...

All contacts in your People tab are different from one another, which makes it important to segment them to send the right message to the right person. Cont...

To modify pre-configured segments, Click Customize Segment. The Edit Segment pop-up box appears. Modify the Filter conditions. Click...