FAQs

Understanding FAQs
FAQs aid you in providing self-help to visitors and extend the help in the language they prefer. You can create rich FAQ content with images, videos, tables...
Thu, 19 Apr, 2018 at 2:39 PM
Adding FAQ Categories
To add a new FAQ category, Go to FAQs tab. Click Add Category. The Add Category dialog box appears. Enter the Category Title, D...
Thu, 19 Apr, 2018 at 2:40 PM
Editing or Deleting Category Details
To edit category details, Hover on the Category. Click Edit category details. The Edit Category dialog box opens. Make the nece...
Thu, 19 Apr, 2018 at 2:40 PM
Adding FAQs
To add a new FAQ article within a category, Go to FAQs tab. Click the Category under which you want to add FAQ. Click Add FAQ. The Add FA...
Thu, 19 Apr, 2018 at 2:29 PM
Editing or Deleting FAQs
To edit an existing FAQ, Click the FAQ. The View FAQ dialog box appears. Click Edit. Make the necessary changes. Click Publi...
Thu, 19 Apr, 2018 at 2:40 PM
FAQ Analytics
In the FAQs section, under every FAQ, you can find a thumbs up and thumbs down icon. It indicates how many users have rated your FAQ helpful. You can use t...
Thu, 19 Apr, 2018 at 2:32 PM
Multilingual FAQs
When you have customers across regions visiting your website, you can display the FAQs in their resident language through the multilingual feature. Once you...
Thu, 26 Apr, 2018 at 12:19 PM
Adding Multilingual FAQs
Before adding FAQs in other languages, you must have added the FAQ content in the Primary language. To add multilingual FAQs, Go to FAQs tab. S...
Wed, 9 May, 2018 at 2:05 PM
Where and how can FAQs be used?
FAQs can be used in two ways: First is a straightforward way in which users go to the FAQs section of the mobile app and web messenger to find solutions ...
Wed, 25 Apr, 2018 at 4:41 PM
What are FAQ Tags? How do I use them?
FAQs visibility on web pages can be controlled by adding tags to them.  When you create a new FAQ category, you can associate it with tags and use those...
Fri, 25 May, 2018 at 4:42 PM