FAQs

FAQ Categories and FAQ Articles
Overview What are FAQs? How to add FAQ Categories? How to edit or delete Categories? How to add FAQ articles? How to edit or delete FAQ article? Wh...
Fri, 7 Sep, 2018 at 3:53 PM
FAQ Analytics
In the FAQs section, under every FAQ, you can find a thumbs up and thumbs down icon. It indicates how many users have rated your FAQ helpful. You can use t...
Mon, 10 Sep, 2018 at 12:37 PM
Multilingual FAQs
Overview What are Multilingual FAQs? How to add Multilingual FAQs? How to preview FAQs in a particular language? What are Multilingual FAQs? When ...
Mon, 10 Sep, 2018 at 12:58 PM
Where and how can FAQs be used?
FAQs can be used in two ways: First is a straightforward way in which users go to the FAQs section of the mobile app and web messenger to find solutions ...
Wed, 25 Apr, 2018 at 4:41 PM
What are FAQ Tags? How do I use them?
FAQs visibility on web pages can be controlled by adding tags to them.  When you create a new FAQ category, you can associate it with tags and use those...
Fri, 25 May, 2018 at 4:42 PM
How can I make a set of FAQ categories visible exclusively on a specific page of my website?
FAQs visibility on web pages can be controlled by adding tags to them. When you create a new FAQ category, you can associate it with tags and use those ...
Thu, 26 Apr, 2018 at 12:17 PM
What kind of rich media support is offered while creating FAQs?
To add additional clarity and context to your FAQs, you can include images or videos to your FAQ content. Achieve this by using the Insert Image/Video optio...
Thu, 26 Apr, 2018 at 12:22 PM
Can I send a FAQ via message to the user?
Yes, you can send a FAQ via message to the user.
Wed, 25 Apr, 2018 at 4:54 PM
Can I leave an FAQ as a draft?
Yes, you can leave an FAQ as a draft.
Wed, 25 Apr, 2018 at 4:46 PM
Can I go back to an older version of FAQs?
No, we don’t maintain a version history at our end. You can save a FAQ as a draft or publish it. We just maintain one copy in our system.
Wed, 25 Apr, 2018 at 4:46 PM