Agent Settings

Profile Settings
Team members can upload a profile picture and update their display name, bio, and link to their social profiles in Profile Settings. This builds credibility...
Thu, 13 Sep, 2018 at 10:26 PM
Change preferred language for Freshchat interface
You can choose to change the language of the Freshchat interface. Freshchat currently supports 20 interface languages on the Agent side.  If your browse...
Tue, 30 Jul, 2019 at 11:42 AM
Change Password
To change your password, Go to Settings. Click Profile Settings. Click Change Password. Click Freshworks Account Settings. You will be redirected...
Thu, 21 Mar, 2019 at 9:39 AM
Activate IntelliAssign
You can set yourself active or inactive on IntelliAssign. To enable IntelliAssign, Click your name in the top-right corner of the screen.  ...
Thu, 13 Sep, 2018 at 10:27 PM
Notification Settings
You can choose to be notified every time a user sends a message in a chat conversation. You can configure email and desktop notifications. Note: The n...
Wed, 10 Oct, 2018 at 11:03 AM