Agent Settings

Profile Settings
Team members can upload a profile picture and update their display name, bio, and link to their social profiles in Profile Settings. This builds credibility...
Thu, 13 Sep, 2018 at 10:26 PM
Change Password
To change your password, Go to Settings. Click Profile Settings. Click Change Password. Click Freshworks Account Settings. You will be redirected...
Thu, 13 Sep, 2018 at 10:26 PM
Activate IntelliAssign
You can set yourself active or inactive on IntelliAssign. To enable IntelliAssign, Click your name in the top-right corner of the screen.  ...
Thu, 13 Sep, 2018 at 10:27 PM
Notification Settings
You can choose to be notified every time a user sends a message in a chat conversation. You can configure email and desktop notifications. Note: The n...
Wed, 10 Oct, 2018 at 11:03 AM