Admin Settings

Account Settings
In account settings you can do the following: Customise your helpdesk by adding Logo, App Name, and Domain Name  Configure Email Notifications Conf...
Thu, 13 Sep, 2018 at 10:22 PM
Customise Freshchat Widget
The domain name that you specify here appears in the prompt that asks users for permission to send them push notifications about chat responses from your te...
Thu, 13 Sep, 2018 at 10:22 PM
Customise Widget Appearance
You can change the color and size of your Freshchat widget.  To do so, Go to Settings Click Web Messenger Select Customize Appearance Here you ...
Thu, 13 Sep, 2018 at 10:23 PM
Configuring Email Notifications to Customers
When a team member responds to a user's chat message, you can notify the user via email. To configure email notifications, Go to Settings. Click...
Thu, 13 Sep, 2018 at 10:24 PM
Configuring Response Time Expectations
You can configure the 'Typically responds in' time for your website to set realistic expectations with your customers and website visitors.  T...
Thu, 13 Sep, 2018 at 10:24 PM
Integration Settings
Here you can get the app id and widget token for agent and visitor widgets.  To get app ID and widget token, Click Integration Settings. You can Copy...
Thu, 13 Sep, 2018 at 10:24 PM
Profile Settings
Team members can upload a profile picture and update their display name, bio, and link to their social profiles in Profile Settings. This builds credibility...
Thu, 13 Sep, 2018 at 10:24 PM
Change Password
To change password, Click Change Password. Click Freshworks Account Settings. You will be redirected to the Freshworks account settings page. ...
Thu, 13 Sep, 2018 at 10:25 PM
Notification Settings
You can choose to be notified every time a user sends a message in a chat conversation. You can configure email and desktop notifications. Note: The no...
Thu, 13 Sep, 2018 at 10:25 PM
Activate IntelliAssign
You can set yourself active or inactive on IntelliAssign. To enable IntelliAssign, Click your name in the top-right corner of the screen.  ...
Thu, 13 Sep, 2018 at 10:25 PM