People

People Tab
In the People tab, you can see a list of all your users, anyone who has ever had a conversation with you through the Freshchat widget - visitors as well as ...
Mon, 9 Jul, 2018 at 5:50 PM
Viewing User Profile
In the People tab, you can find user profiles of contacts who have initiated a chat with you earlier. By clicking on their profile, you can access details s...
Thu, 26 Apr, 2018 at 12:31 PM
Adding Custom User Properties
If there is any additional user data you want to track, you can do so by adding a custom user property.  To do so, Click View Profile or the user name...
Thu, 26 Apr, 2018 at 12:40 PM
Messaging Users
Message a Single User To message a user,  Click Send a Message. The Message pop-up box appears. Choose a Channel for message delivery. ...
Wed, 25 Apr, 2018 at 1:46 PM
Creating New User Segments
All contacts in your People tab are different from one another, which makes it important to segment them to send the right message to the right person. Cont...
Thu, 26 Apr, 2018 at 12:27 PM
Modifying Pre-Configured Segments
To modify pre-configured segments, Click Customize Segment. The Edit Segment pop-up box appears. Modify the Filter conditions. Click...
Wed, 25 Apr, 2018 at 1:51 PM