Live chat to Freshchat Migration FAQs

Why are chats not auto-converted to tickets?
With Freshchat, you get an asynchronous messaging experience, which is the preferred style of engagement among people and businesses today. It allows custom...
Mon, 22 Oct, 2018 at 11:13 AM
How to hide the Freshchat widget outside business hours
At Freshchat, we want to deliver a seamless, consistent experience to your customers.  With Freshchat, you can let your customers know your availabilit...
Thu, 22 Aug, 2019 at 5:46 PM
How can I get Freshchat widget across all my websites/portals/products?
In Freshchat, you can use a single instance(account) across multiple websites. To do so, you have to declare a unique siteID for each of these website while...
Mon, 22 Oct, 2018 at 11:17 AM
I have integrated Freshdesk and Freshchat. Yet, when I click on the Freshchat button within Freshdesk, it is constantly in a state of loading or the screen turns blank.
First, check if you have added the right API keys to complete the integration. Refer this article to integrate Freshdesk with Freshchat and this one to inte...
Mon, 22 Oct, 2018 at 11:41 AM
As a live chat customer I was promised the Freshchat Blossom Plan for free. But Freshchat says I am on trial which is going to end in 30 days.
Yes, the offer is indeed available and all of our active live chat customers are eligible for it. You are currently on trial because you created a new Fresh...
Fri, 9 Nov, 2018 at 5:50 PM
I am trying to integrate Freshchat with Freshdesk but I do not see Freshchat under support channels on Freshdesk.
This is because Freshchat hasn’t been enabled for your Freshdesk instance as a support channel. Please send an email to support@freshchat.com and we will ena...
Mon, 22 Oct, 2018 at 11:49 AM
How can I get the widget content to be displayed in another language?
You can change the widget content to any language you prefer. To do so, you have to make changes to the code snippet by editing the given text fields. For m...
Mon, 22 Oct, 2018 at 11:51 AM
Why should I use bots instead of pre-chat forms? Can I still get a pre-chat form?
Bots help you spare your visitors and customers the trouble of manually filling pre-chat forms and reduce chat drop-off rates. They can help your team focus...
Mon, 22 Oct, 2018 at 11:54 AM
Does Freshchat have agent to agent chat?
In Freshchat, we don't have Agent to Agent chat, however agents can interact in a conversation among themselves through Private Notes. Privates Notes a...
Wed, 24 Oct, 2018 at 1:12 PM