WhatsApp Business Integration

What kind of businesses can apply for WhatsApp Business integration?
Businesses of all sizes looking to provide their customers with a direct channel of communication and support are eligible to apply. WhatsApp for business i...
Wed, 26 Dec, 2018 at 1:35 PM
How can I start using WhatsApp Business?
Freshchat offers a business chat and conversational solution that easily integrates with the WhatsApp Business API. To start using WhatsApp for Bus...
Wed, 26 Dec, 2018 at 1:35 PM
How long will it take to get a verified WhatsApp Business Account?
The WhatsApp Business API is currently available to a limited public view, and WhatsApp’s approval is required for all customers entering the program. You ca...
Wed, 26 Dec, 2018 at 1:37 PM
How much does the WhatsApp Business integration with Freshchat cost?
Below is the general pricing: 1. WhatsApp Charges: No charges will be incurred to respond to conversations within 24 hours of last message of customer. ...
Wed, 20 Mar, 2019 at 5:29 PM
Can we integrate it with our current setup?
Yes, you can, as long as you have a WhatsApp Business account and a Facebook Business Manager ID.
Fri, 1 Mar, 2019 at 5:33 PM
Is ticket creation possible?
Yes, you can do it through Freshchat.
Fri, 1 Mar, 2019 at 5:51 PM
Can we create groups with WhatsApp Business number?
No. Right now we do not support creating WhatsApp groups with a business number.
Fri, 1 Mar, 2019 at 5:34 PM
Can I make calls through WhatsApp?
No. Currently, you won’t be able to make calls through the WhatsApp Business number.
Fri, 1 Mar, 2019 at 5:34 PM
Will we be able to see customer’s profile name and profile picture?
You can see your customer’s profile name, but as WhatsApp doesn’t allow us to import their profile picture, you will not be able to see it.
Fri, 1 Mar, 2019 at 5:35 PM
Will the bots trigger for any new customers who reach out through WhatsApp number?
No. The Freshchat Bot will not trigger for WhatsApp conversations. We provide APIs using which custom bots can be set up (Customers can bring their own bots...
Fri, 1 Mar, 2019 at 6:38 PM