Hallway Lead Bot FAQs

• Configuring Bots - Best practices

  Tue, 4 Sep, 2018 at 11:01 AM
• Bots, Campaigns, and Welcome Messages

  Thu, 12 Mar, 2020 at 2:02 PM
• Bot is not sending messages as per the bot flow. Why?

  Wed, 2 Jan, 2019 at 1:02 PM
• When does the bot conversation time-out?

  Fri, 12 Jun, 2020 at 12:16 PM
• Bot Triggers Offline Flow while Agents are Online

  Thu, 11 Jun, 2020 at 5:10 PM
• How do I prevent the bot from triggering for a user who is already a customer?

  Mon, 3 Sep, 2018 at 6:28 PM
• Can I integrate the bot with my Freshsales CRM?

  Tue, 19 Mar, 2019 at 11:16 AM
• What if I need more customizations for the bot?

  Mon, 3 Sep, 2018 at 6:29 PM
• Why should I use bots instead of pre-chat forms? Can I still get a pre-chat form?

  Wed, 6 Nov, 2019 at 2:44 PM
• Why do Bots sometimes send messages that are not in the bot flow?

  Wed, 2 Jan, 2019 at 5:48 PM