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Freshchat release notes - February 2020

NEW FEATURES


  • Smart Reminders (iOS)

With Smart Reminders you can set reminders for messages (for example, if you have promised a customer that you'll get back in an hour) or about setting yourself active/inactive on IntelliAssign.



FEATURE UPDATES


  • Siri Shortcuts

We have added two new Siri shortcuts - i) check your IntelliAssign status,  ii) get the count of chats pending in your queue


  • Team Member Settings

i) You can Add and Edit team members in bulk

ii) Invited (pending acceptance) and Deleted team members get displayed in a separate list

iii) You can create filters to group team members based on certain conditions




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