With Smart Reminders you can set reminders for messages (for example, if you have promised a customer that you'll get back in an hour) or about setting yourself active/inactive on IntelliAssign.
We have added two new Siri shortcuts - i) check your IntelliAssign status, ii) get the count of chats pending in your queue
i) You can Add and Edit team members in bulk
ii) Invited (pending acceptance) and Deleted team members get displayed in a separate list
iii) You can create filters to group team members based on certain conditions