2. Customize widget appearance according to your brand

3. Add team members

4. Track users

5. Managing Inbox

6. Compose messages

7. Collaborate with team members

8. Convert conversations into tickets

9. Engage in contextual conversations with Smart Plugs

10. Create and share Canned Responses

11. Engage proactively with Triggered Messages

12. Target users with In-App Campaigns

13. Understand your leads

14. Set up Business Hours by Groups

15. Organise team members into Groups

16. Set rules to auto-assign conversations to specific teams

17. Route conversations based on topics through Message Channels

18. Auto-assign conversations with IntelliAssign

19. Support 24x7 with Freddy Answer Bot

20. Crush your goals with Custom Bot

21. Create FAQ articles

22. Use FAQ articles in conversations

23. Add and enable languages

24. Create multilingual Message Channels

25. Create multilingual FAQs

26. Get real-time insights with Dashboard

27. Analyze helpdesk performance with Reports

28. Get insights on customer satisfaction

29. Integrating Freshdesk with Freshchat

30. Integrating Freshsales in Freshchat