We are here to help!

Knowledge base

Explore how-to's and best practices to use Freshchat.

Get Started Activate your Freshchat account, customize the messenger to reflect your brand and invite team members to your Freshchat account. Freshdesk Messaging Admin Guide Learn all about setting up Freshdesk Messaging to offer messaging and chatbot-first support for Admins Freshdesk Messaging Agent Guide Learn all about setting up Freshdesk Messaging to offer messaging and chatbot-first support for Agents Features in Freshdesk Messaging Learn about all the features available in Freshdesk Messaging that will delight your customers Freshdesk Messaging Bot builder Build and deploy chatbots on Freshdesk Messaging, without having to code. Provide resolutions and empower customers to help themselves. Freshdesk Messaging on Mobile Take your live-chat, messaging, and bots for customer service with Freshdesk Messaging to your customers wherever they are. Native Integrations Integrate Freshdesk Messaging with all your favorite apps and easily delight your customers with information from all your systems in one place. Social Channels Easily integrate all your social channels with Freshdesk Messaging and delight your customers across your social media. APIs Customize, extend, and enhance Freshdesk Messaging's core workflows through powerful APIs that connect with all your preferred apps and systems. Freshdesk Messaging FAQs Find answers to all your frequently asked questions about Freshdesk Messaging (formerly Freshchat) and get started delighting your customers, fast. Freshdesk Messaging Videos Learn all about using Freshdesk Messaging with videos that walk you through everything about Freshdesk Messaging (formerly Freshchat) Product Tours Product tour videos that will walk you through Freshdesk Messaging and what it has to offer.

Trade your Live Chat software for modern messaging

Try freshchat for free