Automate your daily chat workflows, save time for Agents, and help them focus on tasks that matter with Advanced Automations app. You can automate 4 workflows out of the box. You can also create more based on your business needs.
Now you can include drop-downs as a response type instead of the regular reply text box in Freshchat. This is available as an API.
GIF images are now supported in iOS SDK.
We renamed a bunch of capabilities to help you and your team better understand what they can do,
You can now choose to toggle Freddy Answer Bot on/off on Topics.
i. Now you can clone an existing Custom Bot flow to create a new bot flow.
ii. You can use custom user properties as placeholders in the bot flow.
Group limit has been increased from 100 to 300. You can create upto 300 Groups in Freshchat.
Now you can upload images upto 25MB.