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    • 1. Install Freshchat on your website and start interacting

    • 2. Customize widget appearance according to your brand

    • 3. Add team members

    • 4. Track users

    • 5. Managing Inbox

    • 6. Compose messages

    • 7. Collaborate with team members

    • 8. Convert conversations into tickets

    • 9. Engage in contextual conversations with Smart Plugs

    • 10. Create and share Canned Responses

    • 11. Engage proactively with Triggered Messages

    • 12. Target users with In-App Campaigns

    • 13. Understand your leads

    • 14. Set up Business Hours by Groups

    • 15. Organise team members into Groups

    • 16. Set rules to auto-assign conversations to specific teams

    • 17. Route conversations based on topics through Message Channels

    • 18. Auto-assign conversations with IntelliAssign

    • 19. Support 24x7 with Freddy Answer Bot

    • 20. Crush your goals with Custom Bot

    • 21. Create FAQ articles

    • 22. Use FAQ articles in conversations

    • 23. Add and enable languages

    • 24. Create multilingual Message Channels

    • 25. Create multilingual FAQs

    • 26. Get real-time insights with Dashboard

    • 27. Analyze helpdesk performance with Reports

    • 28. Get insights on customer satisfaction

    • 29. Integrating Freshdesk with Freshchat

    • 30. Integrating Freshsales in Freshchat

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