1. Install Freshchat on your website and start interacting
2. Customize widget appearance according to your brand
3. Add team members
4. Track users
5. Managing Inbox
6. Support on-screen in real time with Co-browsing
7. Compose messages
8. Collaborate with team members
9. Convert conversations into tickets
10. Engage in contextual conversations with Smart Plugs
11. Create and share Canned Responses
12. Engage proactively with Triggered Messages
13. Target users with In-App Campaigns
14. Understand your leads
15. Set up Business Hours by Groups
16. Organise team members into Groups
17. Set rules to auto-assign conversations to specific teams
18. Route conversations based on topics through Message Channels
19. Auto-assign conversations with IntelliAssign
20. Support 24x7 with Freddy Answer Bot
21. Crush your goals with Custom Bot
22. Create FAQ articles
23. Use FAQ articles in conversations
24. Add and enable languages
25. Create multilingual Message Channels
26. Create multilingual FAQs
27. Get real-time insights with Dashboard
28. Analyze helpdesk performance with Reports
29. Get insights on customer satisfaction
30. Integrating Freshdesk in Freshchat