2. Customize widget appearance according to your brand

3. Add team members

4. Track users

5. Managing Inbox

6. Support on-screen in real time with Co-browsing

7. Compose messages

8. Collaborate with team members

9. Convert conversations into tickets

10. Engage in contextual conversations with Smart Plugs

11. Create and share Canned Responses

12. Engage proactively with Triggered Messages

13. Target users with In-App Campaigns

14. Understand your leads

15. Set up Business Hours by Groups

16. Organise team members into Groups

17. Set rules to auto-assign conversations to specific teams

18. Route conversations based on topics through Message Channels

19. Auto-assign conversations with IntelliAssign

20. Support 24x7 with Freddy Answer Bot

21. Crush your goals with Custom Bot

22. Create FAQ articles

23. Use FAQ articles in conversations

24. Add and enable languages

25. Create multilingual Message Channels

26. Create multilingual FAQs

27. Get real-time insights with Dashboard

28. Analyze helpdesk performance with Reports

29. Get insights on customer satisfaction

30. Integrating Freshdesk Support Desk with Freshdesk Messaging (formerly Freshchat)