We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.


This article lists the browsers that you can use to have an optimal experience. Make sure you are using the most recent, stable version. We recommend users of Freshdesk Messaging check with their system administrators to ensure the following browser configurations are available. You may experience some inconsistencies in features if you use an unsupported browser.


Requirements for the agent portal and the agent widget


Internet Explorer 11Microsoft EdgeGoogle ChromeMozilla Firefox
Not supported
18
Latest two versions
Latest two versions


Requirements for the Freshdesk Messaging conversations widget (web messenger)


Internet Explorer 11Microsoft EdgeGoogle ChromeMozilla Firefox
Not supported
18
Latest two versions
Latest two version


Requirements for Team Inbox Lite

Team Inbox Lite is a Chrome extension. It's also known as Omnichat by Freshchat in the Chrome Web Store.

  

Internet Explorer 11Microsoft EdgeGoogle ChromeMozilla Firefox
Not supported
Not supported
Latest two versions
Not supported


Browser Feature Requirements


Depending on the browser of your choice, you will then have to configure the following browser features:

  • JavaScript must be enabled
  • Cookies must be enabled
  • LocalStorage must be enabled
  • HTTPS - TLS v1.2 or Higher