Inbox related FAQs

What are the three filters in a Priority Inbox?
First Response Due: All conversations that require an initial response from the team member are displayed when this filter is applied. Response Due: All ...
Thu, 28 Jun, 2018 at 10:35 AM
How is Priority Inbox helpful?
Priority Inbox helps team members respond to conversations starting from the top of their view, without having to think through and select which conversatio...
Wed, 11 Oct, 2017 at 4:22 PM
When should I enable Priority Inbox?
Each business has a way of operation and the priority inbox or inbox with all conversations may change according to the needs of different businesses. The b...
Wed, 11 Oct, 2017 at 4:25 PM
How to enable Priority Inbox for my account?
It is team member specific and everyone will have to enable it individually. To enable Priority Inbox, simply pick the first icon from the two on top of ...
Wed, 11 Oct, 2017 at 4:41 PM
How to resolve a conversation?
Once an issue is fixed, it is necessary to mark them as resolved to let other team members know. You’ll find resolved messages in the “Resolved” section und...
Wed, 11 Oct, 2017 at 4:49 PM
How to assign a conversation to a group?
An admin can assign messages to individual team members and/or team member groups. Once a message is moved into a team member group, any team member who is ...
Wed, 11 Oct, 2017 at 5:03 PM
How to assign a conversation to an team member?
Messages are automatically redirected to the right support teams with message channels so any team member from that team can access that query / message. Yo...
Wed, 11 Oct, 2017 at 5:06 PM
What are Views?
Views give you a glimpse of all messages (new, assigned & resolved) in the Inbox.  How to use Views: Click on the name of the view (by default -...
Wed, 11 Oct, 2017 at 5:10 PM
How to create a custom view?
Click on the name of the view (by default - “Assigned to me” tab) which is accessible on the left of the screen right next to the left-hand pane. ...
Wed, 11 Oct, 2017 at 5:17 PM
What is a shared view?
A shared View is a filter which is applied while creating a View so all Team Members or the supervisor of a particular group can be aware of the conversatio...
Wed, 11 Oct, 2017 at 5:27 PM