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If you’ve signed up for Freshdesk Messaging before April 29, 2021,
read the old articles.
Recently, we rolled out a different experience for self-service features in Freshdesk Messaging. If you signed up after
April 29, 2021, continue reading.
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Social Channels
Freshdesk Messaging Social Integrations
14
Facebook Messenger
Slack
Apple Business Chat
WhatsApp Business Integration for Freshdesk Messaging
Getting started with WhatsApp message templates
See all 14 articles
SMS Channel
2
Getting Started with SMS
Setting up SMS with Twilio
