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If you’ve signed up for Freshdesk Messaging before April 29, 2021,
read the old articles.
Recently, we rolled out a different experience for self-service features in Freshdesk Messaging. If you signed up after
April 29, 2021, continue reading.
Solution home
Channels
Messaging Channels
6
Facebook Messenger
Integrating Apple Messages for Business with Freshchat
LINE Integration
Google's Business Messages - Freshchat Integration
How bots rich message will transform on different messaging channels?
See all 6 articles
Instagram Business Integration
2
Connecting your Instagram Business account with Freshchat
Handling Instagram DMs, comments and story mentions in Freshchat
SMS Channel
2
Getting Started with SMS
Setting up SMS with Twilio
WhatsApp
8
Introduction to WhatsApp Business API Integration for Freshchat
How to create and use WhatsApp Message Templates
Differences between WhatsApp, WhatsApp Business and WhatsApp Business API
WhatsApp Message Templates FAQs
WhatsApp Pricing
See all 8 articles
