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TABLE OF CONTENTS
Freshchat Cookie Policy
Use of Cookies
This Cookie Statement explains how Freshchat uses cookies and similar technologies to recognize you when you use our product. It explains what these technologies are, why we use them, and your rights to control our use of them.
What are Cookies?
Cookies are small pieces of information stored on your hard drive, not on Freshchat . Cookies set by the website owner (in this case, Freshworks) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third-party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content, and analytics). The parties that set these third party cookies can recognize your computer both when you visit the website in question and also when you visit certain other websites.
Why do we use cookies?
We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our product to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us to track and target the interests of our users to enhance their experience with our product. Third parties serve cookies through our product for analytics purposes. This is described in detail below.
Cookies served through our product
The different cookies served through our product their purpose is described in the table below.
| Application | Cookie Provider | List of Cookies | Purpose | Duration |
| Freshchat Agent Portal | Freshchat /Freshworks | session | User's session information | 30 days |
| session-token | Freshchat App identifier | 30 days | ||
| FC-APP-* | Freshchat Server cookie, used for Authentication | 30 days | ||
| FC-FCAUTH | Freshchat Server cookie, used for Authentication | 30 days | ||
| FC-XSRF-TOKEN | Freshchat server cookie, used for CSRF prevention | 30 days | ||
| _fw_crm_v | Used to track Visitor/User identity and chat sessions performed by the User | 1 year | ||
| XSRF-TOKEN | Used by Freshworks IAM/Org service, used for CSRF prevention | Session | ||
| _d | Used by Freshworks IAM/Org service agent session cookie, used to keep track of sessions and remember logins | 1 year | ||
| Freshmarketer/Freshworks | zarget_visitor_info | Freshmarketer visitor Info cookie | 1 year | |
| Heap Analytics (Third-party app) | _hp2_id.APP_ID | This cookie is set by Heap, an user cookie (stores user_id, identity, other ids) | 13 months | |
| _hp2_ses_props.APP_ID | This cookie is set by Heap, Session properties cookie (stores timestamp and cookie domain/path) | 30 minutes | ||
| _hp2_props.APP_ID | This cookie is set by Heap, Event properties cookie (stores properties set by addEventProperties API) | 13 months | ||
| _hp2_hld.* | This cookie is set by Heap, Used to determine which domain a cookie can be set on (since public suffix domains block setting cookies on the top level) | Should not persist | ||
Beamer notifications Used to send new release notifications, important announcements, updates from the Freshchat product | _BEAMER_FILTER_BY_URL_* | This cookie is set by Beamer stores whether to apply URL filtering on the feed. | 20 minutes | |
| _BEAMER_LAST_UPDATE_* | This cookie is set by Beamer stores the timestamp for the last time the number of unread posts was updated for this user. | 300 days | ||
| _BEAMER_DATE_* | This cookie is set by Beamer stores Stores the latest date in which the feed was opened | 300 days | ||
| _BEAMER_USER_ID_* | This cookie is set by Beamer stores Stores the latest date in which the feed was opened | 300 days | ||
| _BEAMER_FIRST_VISIT_* | This cookie is set by Beamer to store the date of this user's first interaction with insights. | 300 days | ||
| Freshchat conversations widget (Web Messenger) | Freshchat | _fw_crm_v | Used to track Visitor/User identity and chat sessions performed by the User | 1 year |
