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Freshchat Features
Automations
11
Assign Conversations to Agents
Assignment Rules
IntelliAssign
Topics
Drive Conversations with Campaigns
See all 11 articles
Productivity
7
Priority Inbox
Canned Responses
Files
Co-browsing
Auto Resolve
See all 7 articles
Users and Segments
1
People
Response Expectations
5
Set up your working and out of office hours
Business Hours
Offline Experience
Email Notifications
DKIM Configuration
Self-service
10
FAQs
Hallway Lead Bot
Multilingual Freddy Answers
Pre-chat Form
Freddy and Freshchat Bots
See all 10 articles
Performance
6
Track your team's performance
Dashboard
Agent Availability Report
Customer Satisfaction Survey (CSAT) and CSAT Report
Conversation Labels and Label Reports
See all 6 articles
Multilingual
7
Provide Multilingual Support to your Customers
Google Translate Key
Live Translate
Localize the Agent interface
Localize the Freshchat messenger interface
See all 7 articles
Smart Plugs
8
Working with Smart Plugs
Smart Plugs Script
Calendly Smart Plug
WooCommerce Smart Plug
Stickeroid Smart Plug
See all 8 articles
Access and Security
4
Roles and Permissions
Block IP
GDPR
Trusted IP
Compliances
3
HIPAA Configuration Guide
Freshchat Cookies
Web Content Accessibility Guidelines (WCAG)