Automations 11

• Assign Conversations to Agents
• Assignment Rules
• IntelliAssign
• Topics
• Drive Conversations with Campaigns

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Productivity 7

• Priority Inbox
• Canned Responses
• Files
• Co-browsing
• Auto Resolve

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Users and Segments 1

• People

Response Expectations 5

• Set up your working and out of office hours
• Business Hours
• Offline Experience
• Email Notifications
• DKIM Configuration

Self-service 9

• FAQs
• Hallway Lead Bot
• Pre-chat Form
• Freddy and Freshchat Bots
• Freddy Custom Bot

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Performance 6

• Track your team's performance
• Dashboard
• Agent Availability Report
• Customer Satisfaction Survey (CSAT) and CSAT Report
• Conversation Labels and Label Reports

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Multilingual 7

• Provide Multilingual Support to your Customers
• Google Translate Key
• Live Translate
• Localize the Agent interface
• Localize the Freshchat messenger interface

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Smart Plugs 8

• Working with Smart Plugs
• Smart Plugs Script
• Calendly Smart Plug
• WooCommerce Smart Plug
• Stickeroid Smart Plug

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Access and Security 4

• IP Whitelisting
• Roles and Permissions
• Block IP
• GDPR

Compliances 2

• HIPAA Configuration Guide
• Freshchat Cookies