Community
Video Library
Agent Training
Freshservice
Freshdesk
Freshchat
Freshcaller
Freshsales
Freshteam
Freshworks Neo
Freshsurvey
Features in Freshchat
Automation
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Assign Conversations to Agents
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What are Assignment Rules in Freshchat ?
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What is IntelliAssign in Freshchat ?
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What are Topics in Freshchat ?
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Send proactive messages and engage your customers
Productivity
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Priority Inbox in Freshchat
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Canned Responses
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Setting up agent status in Freshchat
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Files
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Auto Resolve conversations with Freshchat
Self-service
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Create useful FAQ articles and help customers self-service with Freshchat
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What is the Hallway Lead Bot?
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Multilingual Freddy Answer
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Setting up a pre-chat form on Freshchat
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Freddy and Freshchat Bots
Performance
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Track your team's performance
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Dashboard
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Agent Availability Report
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Customer Satisfaction Survey (CSAT) and CSAT Report
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Conversation Labels and Label Reports
Multilingual
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Provide Multilingual Support to your Customers
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Google Translate Key
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Live Translate
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Localize the Agent interface
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Localize the Freshchat messenger interface