Where can I find the volume of conversations initiated?
Modified on: Mon, 10 Sep, 2018 at 5:59 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
On the Dashboard, you will be able to view the number of incoming conversations on a given day. You can also see hourly comparisons for:
Incoming conversations volume today vs the volume on the same day last week
Incoming conversations vs the resolved conversations for the current day. This will help you identity workload and roadblocks and allocate resources accordingly.
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