Community
Video Library
Agent Training
Freshservice
Freshdesk
Freshchat
Freshcaller
Freshsales
Freshteam
Freshworks Neo
Freshsurvey
Freshchat FAQs
General FAQs
-
Why are chats not auto-converted to tickets?
-
List of domains to allow to start using Freshchat
-
What is the size for the profile picture?
-
How do I hide the Agent & Bot Name?
-
How do I hide the widget on certain pages of my website?
Pricing and Billing FAQs
-
How to get Freshchat for free
-
What if I don't want to pay by card?
-
What to be aware of when downgrading my plan?
-
What is MUV and how is it tracked?
-
What does 30-day chat history mean?
Inbox FAQs
-
How is Priority Inbox helpful?
-
When should I enable Priority Inbox?
-
How to enable Priority Inbox for my account?
-
What are Views?
-
Add FAQs to replies
FAQs
-
Where and how can FAQs be used?
-
What are FAQ Tags? How do I use them?
-
How can I make a set of FAQ categories visible exclusively on a specific page of my website?
-
What kind of rich media support is offered while creating FAQs?
-
Can I send a FAQ via message to the user?
Chatbot FAQs
-
Is there a minimum number of articles required to create a bot?
-
How much time does it take for the bot to learn when new answers are added?
-
What are the different response options available with Custom Bot?
-
Will data collected by Custom Bots be synced in a CRM or other apps? Which apps will Custom Bots connect with?
-
Is it possible to trigger different bots based on business hours?
GDPR FAQs
-
Updates to Terms of Service and Privacy Policy
-
What are the steps that Freshchat has taken to be GDPR compliant?
-
What are the GDPR compliances that Freshchat offers to me?
-
How do I make sure that I get consent from my customers before collecting their data/storing cookies through the web messenger?
-
Can I delete a user’s personal data on Freshchat ?