What is a pre-chat form and how do I set it up?
Modified on: Wed, 2 Jan, 2019 at 6:23 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The pre-chat form can be used to collect details from the users such as name, email, etc before the chat begins. Checkout this support article for more information:
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