The pre-chat form can be used to collect details from the users such as name, email, etc before the chat begins. Checkout this support article for more information:
https://support.freshchat.com/support/solutions/articles/233349-pre-chat-form
What is a pre-chat form and how do I set it up?
Modified on: Wed, 2 Jan, 2019 at 6:23 PM
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