If you’ve signed up for Freshchat before April 29, 2021, read the old articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after
April 29, 2021, continue reading.
If you’ve signed up for Freshchat after April 29, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before
April 29, 2021, continue reading.
What is a pre-chat form and how do I set it up?
Modified on: Wed, 2 Jan, 2019 at 6:23 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
The pre-chat form can be used to collect details from the users such as name, email, etc before the chat begins. Checkout this support article for more information:
https://support.freshchat.com/support/solutions/articles/233349-pre-chat-form
Did you find it helpful?
Yes
No
Can you please tell us how we can improve this article?
