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    Solution home Freshchat Videos Troubleshooting Videos

    Why are all chats named as Jon Doe/ How to identify your website logged in users

    Modified on: Tue, 9 Apr, 2019 at 1:17 AM

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    If you are using the previous version of Freshdesk , refer to this article instead
    We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
    To read about this feature on Freshdesk Mint,     refer to this article instead
    This feature is currently not available on Freshdesk Mint.
    This feature is not available on the old Freshdesk.
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