Automate customer acquisition and delight with our newly launched AI-powered bot

Learn More
Freshworks
  • Go to Freshchat
  • +1 (866) 832-3090
    • Login
    Login Freshworks Go to Freshdesk
    • Contact Support
      • +1 (866) 832-3090
      • +91 (44) 6667 8040
      • +44 (800) 808 5790
      • +61 2 8188 4692
    Support Home

    solutions

    • Support Home
    • FAQs
    • Product Tours
    • Release Notes
    Solution home Freshchat Videos Troubleshooting Videos

    Why are all chats named as Jon Doe/ How to identify your website logged in users

    Modified on: Tue, 9 Apr, 2019 at 1:17 AM

    Tweet
    If you are using the previous version of Freshdesk , refer to this article instead
    We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
    To read about this feature on Freshdesk Mint,     refer to this article instead
    This feature is currently not available on Freshdesk Mint.
    This feature is not available on the old Freshdesk.
    Applicable plans
    Sprout Blossom Garden Estate Forest
    Tweet

    Did you find it helpful? Yes No

    Can you please tell us how we can improve this article?

    Trade your Live Chat software for modern messaging.

    START FREE TRIAL Learn more

    Related Articles

    • Live chat deprecation
    • Freshdesk Integration
    • Get started with Freshchat
    • Drive Conversations with Campaigns
    • Install Freshchat
    • Our Products
    • Freshdesk
    • Freshservice
    • Freshsales
    • Freshcaller
    • FreshteamNEW
    • FreshmarketerNEW
    • Company
    • About us
    • Leadership
    • Board of Directors
    • Investors
    • Careers
    • Freshchat
    • Pricing
    • Features
    • API Documentation
    • Top Features
    • Campaigns
    • Conversations
    • Routing
    • Self-Service
    • Team Productivity
    • Integrations
    • Mobile
    • Mobile apps
    • Connect with us
    • Sales & Support
    • +1 (866) 832-3090
    • support@freshchat.com
    • Terms of service
    • privacy policy
    • Sitemap

    Copyright © Freshworks Inc. All Rights Reserved.