How do I sync fields or Assign Agents and Groups from Freshchat to Freshdesk ?
Modified on: Wed, 19 Jun, 2019 at 4:38 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
I already have Agents and Groups assigned in Freshchat. I dont want them to re-add or select them in Dropdown while converting chats into tickets
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