Please check whether the Freshdesk account is integrated correctly. Try to Sync Fields from Freshdesk again in case you made any changes to the Freshdesk labels or fields.
Unable to convert Freshchat conversation into Freshdesk ticket
Modified on: Wed, 2 Jan, 2019 at 1:05 PM
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
Did you find it helpful? Yes No
Can you please tell us how we can improve this article?