Unable to convert Freshchat conversation into Freshdesk ticket
Modified on: Wed, 2 Jan, 2019 at 1:05 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Please check whether the Freshdesk account is integrated correctly. Try to Sync Fields from Freshdesk again in case you made any changes to the Freshdesk labels or fields.
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