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Prioritize your most important conversations and reply faster


In Freshdesk Messaging, it is easy to prioritize conversations that need the most attention. With Priority Inbox you can sort conversations based on who's been waiting for the longest. 

Just go to your Freshdesk Messaging Inbox and switch to Priority Inbox. 



Priority Inbox highlights the time for which the messages have been waiting in your chat queue,


  • First Response Due - You are yet to send the first reply to the user from your side.
  • Response Due - You have replied to the first message from the user but haven't replied to subsequent messages from them.
  • No Response Due - You have responded to the customer and there are no subsequent messages from them.



By identifying messages that need your immediate attention, you can reply faster and improve your CSAT scores.