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Solution home Freshchat FAQs Offline Experience

Which conversations are marked as ‘offline’ conversations?

Modified on: Mon, 21 Sep, 2020 at 5:53 PM


A conversation will be marked as 'Offline' conversation when,

  • It gets started (created or reopened) outside business hours through the Offline Experience flow.

  • An ongoing conversation has a follow-up message outside business hours will be marked as ‘offline’ conversations.