If you’ve signed up for Freshdesk Messaging before April 29, 2021, read the old articles.
Recently, we rolled out a different experience for self-service features in Freshdesk Messaging. If you signed up after
April 29, 2021, continue reading.
If you’ve signed up for Freshdesk Messaging after April 29, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshdesk Messaging. If you signed up before
April 29, 2021, continue reading.
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We assure you that this change will not impact your product experience, and no action is required on your part.
A conversation will be marked as 'Offline' conversation when,
It gets started (created or reopened) outside business hours through the Offline Experience flow.
An ongoing conversation has a follow-up message outside business hours will be marked as ‘offline’ conversations.
