A conversation that gets started (created or reopened) outside business hours through the Offline Experience flow will be marked as ‘offline’ conversations.
Ongoing conversations which have follow up messages outside business hours will not be marked as ‘offline’ conversations.
Which conversations are marked as ‘offline’ conversations?
Modified on: Wed, 6 May, 2020 at 7:10 PM
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
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