Which conversations are marked as ‘offline’ conversations?
Modified on: Mon, 21 Sep, 2020 at 5:53 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
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A conversation will be marked as 'Offline' conversation when,
It gets started (created or reopened) outside business hours through the Offline Experience flow.
An ongoing conversation has a follow-up message outside business hours will be marked as ‘offline’ conversations.
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