Bots take priority over Offline Experience and Business Hours. If all three are enabled at the same time, Bots will override Offline Experience and Business Hours.
What happens when Offline Experience, Bots, and Business Hours are enabled at the same time?
Modified on: Wed, 6 May, 2020 at 7:13 PM
If you’ve signed up for Freshchat after April 9, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up before April 9, 2021, continue reading.
If you’ve signed up for Freshchat before April 9, 2021, read the new articles.
Recently, we rolled out a different experience for self-service features in Freshchat. If you signed up after April 9, 2021, continue reading.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
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