No. Freddy Answer Bot does not require a knowledge base for it to work. But if there is a knowledge base, it also learns from it. All the support articles created on Freshdesk and FAQs created on Freshchat will be auto-synced on Freddy Answer Bot’s Answers gallery page as questions and answers.
Is there a minimum number of articles required to create a bot?
Modified on: Fri, 14 Feb, 2020 at 12:42 PM
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
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