No. Answer Bot does not require a knowledge base for it to work. But if there is a knowledge base, it also learns from it. All the support articles created on Freshdesk and FAQs created on Freshchat will be auto-synced on Answer Bot’s Answers gallery page as questions and answers.
Is there a minimum number of articles required to create a bot?
Modified on: Thu, 12 Dec, 2019 at 11:51 AM
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
Did you find it helpful? Yes No
Can you please tell us how we can improve this article?
