We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

No. Freddy Answer Bot does not require a knowledge base for it to work. But if there is a knowledge base, it also learns from it. All the support articles created on Freshdesk Support Desk and FAQs created on Freshdesk Messaging will be auto-synced on Freddy Answer Bot’s Answers gallery page as questions and answers.