TABLE OF CONTENTS


Freshchat Cookie Policy


Use of Cookies


This Cookie Statement explains how Freshchat uses cookies and similar technologies to recognize you when you use our product. It explains what these technologies are and why we use them, as well as your rights to control our use of them.


What are Cookies?


Cookies are small pieces of information stored on your hard drive, not on Freshchat. Cookies set by the website owner (in this case, Freshworks) are called "first party cookies". Cookies set by parties other than the website owner are called "third party cookies". Third-party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content, and analytics). The parties that set these third party cookies can recognize your computer both when you visit the website in question and also when you visit certain other websites.


Why do we use cookies?


We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our product to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies enable us to track and target the interests of our users to enhance their experience with our product. Third parties serve cookies through our product for analytics purposes. This is described in detail below.


Cookies served through our product


The different cookies served through our product their purpose is described in the table below.


Cookie Provider

List of Cookies

Freshchat agent portal cookies

__Secure-3PAPISID

APISID

user_credentials

amplitude_id_*

session_token

_fw_crm_v

JSESSIONID

ANID

ajs_group_id

tag_sort_key

NID

__hstc

session_state

HSID

SSID

FC-XSRF-TOKEN

Freshchat Web messenger cookies

growSumoPartnerKey

_gid

_gcl_au

Google Analytics

__ga*

Website

helpdesk_url

Heap Analytics

_hp2_*

Beamer notifications

_BEAMER_*

Freshmarketer

zarget_*

fm_sid_*