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At Freshdesk Messaging (formerly Freshchat), we pursue making our product easier to use for everyone, we are making our Team Inbox Lite WCAG 2.0 Level AA compliant. With this, the Freshdesk Messaging Team Inbox Lite is accessible to

  • Visually Impaired Users

  • Differently-abled users


Some high-level accessibility features are,


  • Screen Reader - All the elements in the Team Inbox Lite can be narrated with the help of assistive technology, Eg. A Screen Reader. 

  • Accessible Rich Internet Applications (ARIA) attributes have been added to the Team Inbox Lite elements to make the overall application more accessible to the disabled users.

  • All images have been provided with an alternative text.

  • All dynamic updates like notifications, error messages, message delivery status will be announced by the screen reader.


  • Keyboard Navigation - You can fully access the Freshdesk Messaging Team Inbox Lite using your keyboard.

Here’s the list of keyboard shortcuts,


Keyboard Keys

Functionality

Tab

Navigate to the next actionable element.

Shift + Tab

Navigate to the previous actionable element

Up / Down Arrows

Move focus through conversations, messages in the conversation window and recent messages from the reply area

Left Arrow

Move focus to the currently selected conversation in the left pane of the conversation window

Enter

Triggers the ‘click’ event on a selected element

Esc

Dismiss Dialogs


  • Visual Focus Indicator - Visual Focus Indicator has been provided for all the interactive elements of Team Inbox Lite to indicate the current selection to the users


  • Colour Contrast

  • Elements will have sufficient color contrast in compliance with WCAG 2.0 level AA which requires a contrast ratio of at least 4.5:1 for normal text and 3:1 for large text

  • Team Inbox Lite can be resized up to 200% without loss of content or functionality to make the screen more accessible to visually impaired users


Note
Freshdesk Messaging Conversations widget (web messenger) and Team Inbox are not WCAG 2.0 Level AA compliant